All items sold in Shine Star Electronic Technology Co.,Ltd have warranty period, please find exact period in product description.
Buyers MUST contact us to send the defective items back for exchange within the warranty period.
Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user’s part.
We will provide a Returned Merchandise Authorization (RMA) number for each item that needs to be returned. We do not allow returns without first requesting a RMA number.
Bought Wrong Item:
- If the buyer purchased a wrong item, then the buyer may request for an exchange or a Store-Credit. The buyer will not be eligible for a refund.
- The buyer must inform us within the first 15 days of delivery.
- The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee.
- A 30% restocking fee may be applied for all returns and exchanges at our decision.
- After receiving the returned item and if the buyer has requested for an exchange, then he is responsible for the reshipping fee and also the price difference of the exchanged items.
Shipped Wrong Item:
- If we have mistakenly shipped a wrong item, then we will reship the correct item as soon as possible.
- The buyer must inform us within the first 15 days of delivery.
- Depending on the type of item, we may request for photographic proof or we may request for the wrong item to be returned. We will reimburse the return shipping fee.
Defective Item:
- If an item is DOA (Dead On Arrival) or a fault becomes apparent in the first 15 days of delivery, then the buyer may request for a refund (money-back) or a reship.
- The buyer must inform us within the first 30 days of delivery.
- We reserve the right to request for proof that the item is faulty. Depending on the type of item, we may request for photographic proof or we may request for the item to be returned for inspection. The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee. If the inspection result indicates that the item is not faulty, then the buyer is only eligible for a Store-Credit instead of a refund or reships.
- After verification and if the buyer has requested for a refund, then we will refund the price of the item only. We will not refund the initial shipping fee. We will not reimburse the return shipping fee.
- After verification and if the buyer has requested for a reship, then we will send out a replacement item as soon as possible. We are responsible for the reshipping fee. We will not reimburse the return shipping fee. However, if a replacement item is not available, then we will issue a refund instead.
Lost Item:
- An item is considered lost if it does not reach the buyer after 6 weeks of delivery.
- After the 6th week, the buyer is eligible for a full refund or a reship.
- We are responsible for the reshipping fee.
Wrong Address & Undeliverable Address:
- If the buyer informs us that he has provided a wrong shipping address, then we will try to intercept the order but we cannot guarantee it because we ship out orders very quickly.
- If the buyer has provided a wrong address and if the order is returned to us, then the buyer may request for a reshipment or a Store-Credit. The buyer is responsible for the reshipping fee. The Store-Credit is the price of the item.
- If the buyer has provided a wrong address and if the order is not returned to us, then we are not responsible for anything.
- If the order is returned to us due to undeliverable address (or other unknown reasons), then the buyer may request for a reshipment or a Store-Credit. The buyer is responsible for the reshipping fee. The Store-Credit is the price of the item.
Instruction for Returning Item:
- Please contact us to get a RMA number BEFORE returning the item.
- Items without RMA number will not be accepted.
- Write the RMA number on the front of the package.
- The returned item must be in original packaging.
- For faster processing, please include a copy of your packing slip and write down your reasons.
- Please send your return package to the following address.
- shipping address: A233,2nd Floor,Building A, Fu Wen Industrial Zone,Bu Sha Road #217,Nan Wan Street,Long Gang district,ShenZhen,China Post Code: 518114
- The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee (unless when we have shipped the wrong item).
- Please allow 10 business days to process your returns or exchanges.
- We reserve the right to refuse any returns or exchanges for any reasons.
Definitions:
- Initial shipping fee = the cost to ship an ordered item.
- Return shipping fee = the cost to ship an item back to us.
- Reshipping fee = the cost to ship a replacement or an exchanged item to the buyer.
